Recently I bought a 4K PC monitor on eBay (normally I prefer to buy such items from a local store, but this looked like a fairly good deal). I found that the
monitor had a high-pitched noise when turned on, and the seller accepted returns with a pre-paid shipping label, so I initiated the return process and shipped the item back. I stated the reason was due to the high-pitched noise.
Today the seller issued a refund, but only half the amount. The seller says the monitor was returned with a cracked screen. I've contacted the seller so far to say the screen wasn't cracked, but unfortunately I didn't think to take pictures of the monitor before returning it. I'm not sure if I'm out of luck on this one, or if the seller is trying to scam me..

Nightfox

Re: eBay seller only refunded half of price
By: Nightfox to All on Fri Jan 11 2019 12:48 pm

Recently I bought a 4K PC monitor on eBay (normally I prefer to buy such items from a local store, but this looked like a fairly good deal). I found that the monitor had a high-pitched noise when turned on, and the the amount. The seller says the monitor was returned with a cracked
but unfortunately I didn't think to take pictures of the monitor before returning it. I'm not sure if I'm out of luck on this one, or if the seller is trying to scam me..

Oh man. I hope it works out for you. I've been getting scamed a lot lately on Ebay. Have you tried Ebid?? I'm trying to move away from Ebay. They will let anyone sell on their platform. Their customer support also sucks. I can't understand a word they say.

HusTler

... I want to be what I was when I started to be what I am now.
--- SBBSecho 3.06-Linux
* Origin: thePharcyde_ telnet://bbs.pharcyde.org (Wisconsin) (46:1/700)

Re: eBay seller only refunded half of price
By: Nightfox to All on Fri Jan 11 2019 12:48 pm

return process and shipped the item back. I stated the reason was due to the high-pitched noise. Today the seller issued a refund, but only half the amount. The seller says the monitor was returned with a cracked screen. I've contacted the seller so far to say the screen wasn't cracked, but unfortunately I didn't think to take pictures of the monitor before returning it. I'm not sure if I'm out of luck on this one, or if the seller is trying to scam me..

Does the seller have decent feedback? has anyone complained about returns/support? It's possible the seller has also had issues with people returning things after they've accidentally broken it, if they're reasonable I'm sure things can be worked out.

If not, file a dispute.

DaiTengu

... Interchangable devices won`t.
--- SBBSecho 3.06-Linux
* Origin: The Sport is War, Total War - warensemble.com (46:1/193)

Re: eBay seller only refunded half of price
By: HusTler to Nightfox on Sat Jan 12 2019 02:10 am

Oh man. I hope it works out for you. I've been getting scamed a lot lately on Ebay. Have you tried Ebid?? I'm trying to move away from Ebay. They will let anyone sell on their platform. Their customer support also sucks. I can't understand a word they say.

I've heard of eBid, and I think they charge you money to put in a bid, don't they? Maybe I'm thinking of another site.

Nightfox

Re: eBay seller only refunded half of price
By: DaiTengu to Nightfox on Sat Jan 12 2019 10:31 am

Does the seller have decent feedback? has anyone complained about returns/support? It's possible the seller has also had issues with people returning things after they've accidentally broken it, if they're reasonable I'm sure things can be worked out.

The seller has 97.2% positife feedback with 6,566 feedback comments. There are some negative ones sprinkled in there, but I fugred 97.2% is fairly good. Most of the negative feedback seems to be for missing accessories, etc.. The monitor I got didn't have anything missing, just the high-pitched noise it generated when it was turned on.

Nightfox

On 12 Jan 2019, Nightfox said the following...

The seller has 97.2% positife feedback with 6,566 feedback comments. There are some negative ones sprinkled in there, but I fugred 97.2% is fairly good. Most of the negative feedback seems to be for missing accessories, etc.. The monitor I got didn't have anything missing, just the high-pitched noise it generated when it was turned on.

I'd take the guy's word for it, only because of that much positive feedback
and comments. It probably got cracked in transit back to him, which sucks for you both, tbh.

--- Mystic BBS v1.12 A41 2018/12/27 (Raspberry Pi/32)
* Origin: http://www.throwbackbbs.com -\- meriden, ct -\- (46:1/148)

Re: Re: eBay seller only refunded half of price
By: maskreet to Nightfox on Sat Jan 12 2019 09:25 pm

The seller has 97.2% positife feedback with 6,566 feedback comments.
There are some negative ones sprinkled in there, but I fugred 97.2%
is fairly good. Most of the negative feedback seems to be for
missing accessories, etc.. The monitor I got didn't have anything
missing, just the high-pitched noise it generated when it was turned
on.

I'd take the guy's word for it, only because of that much positive feedback and comments. It probably got cracked in transit back to him, which sucks for you both, tbh.

Well yeah, but his quick response to the crack seemed like he thought the crack was my fault and was basically charging me half the price for the crack. It wasn't cracked when I shipped it back, so if the carrier cracked it in transit, that wasn't my fault. It was a pre-paid return shipping label; I suppose shipping insurance could have been added to the return label and the seller could have dealt with the shipper if the screen was cracked.

Nightfox

On 12 Jan 2019, Nightfox said the following...

Well yeah, but his quick response to the crack seemed like he thought
the crack was my fault and was basically charging me half the price for the crack. It wasn't cracked when I shipped it back, so if the carrier cracked it in transit, that wasn't my fault. It was a pre-paid return shipping label; I suppose shipping insurance could have been added to
the return label and the seller could have dealt with the shipper if the screen was cracked.

Yep, but that's the thing that sucks, is there's no way for the seller to
know when it got cracked if it left his possession crack-free. That he
refunded you half the money seems to suggest to me that he realized that it might've been you or the carrier, but with no real way to know.

I know it sucks, but it's probably the best you can get for what happened.

--- Mystic BBS v1.12 A41 2018/12/27 (Raspberry Pi/32)
* Origin: http://www.throwbackbbs.com -\- meriden, ct -\- (46:1/148)

cracked screen. I've contacted the seller so far to say the screen
wasn't cracked, but unfortunately I didn't think to take pictures of the monitor before returning it. I'm not sure if I'm out of luck on this
one, or if the seller is trying to scam me..

Did the return shipping have any sort of insurance? I returned a really expensive mechanical keyboard a few years back and it got completely lost, so the company refused to refund and I had no hardware.

I was able to open up a claim with USPS and it took a while but eventually I got a full refund for the price I paid.

I can't remember if it was insured or if I was able to do that only because they were liable for losing the package but maybe that is worth looking into.

--- Mystic BBS v1.12 A42 2018/12/31 (Windows/32)
* Origin: Sector 7 [Mystic BBS WHQ] (46:1/127)

Re: Re: eBay seller only refunded half of price
By: g00r00 to Nightfox on Tue Jan 22 2019 12:55 am

cracked screen. I've contacted the seller so far to say the screen
wasn't cracked, but unfortunately I didn't think to take pictures of
the monitor before returning it. I'm not sure if I'm out of luck on
this one, or if the seller is trying to scam me..

Did the return shipping have any sort of insurance? I returned a really expensive mechanical keyboard a few years back and it got completely lost, so the company refused to refund and I had no hardware.

I don't think it did. It was a pre-paid shipping label from the seller.

Nightfox

FYI, your website is down. Getting a suspended message on the pages over at throwbackbbs.com

-=>Richard Miles<=-
-=>Captain Obvious<=-
-=>bbs.shadowscope.com<=-

--- Mystic BBS v1.12 A43 2019/03/03 (Windows/32)
* Origin: Shadowscope BBS | bbs.shadowscope.com | Temple, GA (46:1/120)

On 07 Jan 2020, Captain Obvious said the following...

FYI, your website is down. Getting a suspended message on the pages over at throwbackbbs.com

I'm aware. I don't get paid until tomorrow. =\

--- Mystic BBS v1.12 A43 2019/03/02 (Linux/64)
* Origin: http://www.throwbackbbs.com -\- meriden, ct -\- (46:1/148)

On 07 Jan 2020, maskreet said the following...

I'm aware. I don't get paid until tomorrow. =\

Completely understand. It's amazing the cost of this free hobby.

-=>Richard Miles<=-
-=>Captain Obvious<=-
-=>bbs.shadowscope.com<=-

--- Mystic BBS v1.12 A43 2019/03/03 (Windows/32)
* Origin: Shadowscope BBS | bbs.shadowscope.com | Temple, GA (46:1/120)

Hello Captain,

On Tue Jan 07 2020 20:58:54, Captain Obvious wrote to maskreet:

Completely understand. It's amazing the cost of this free hobby.

Who ever said anything about free? ;)

Regards,
Nick

... "There is a very fine line between 'hobby' and 'mental illness.'"
--- GoldED+/LNX 1.1.5-b20181215
* Origin: thePharcyde_ distribution system (Wisconsin) (46:1/100)

On 11 Jan 2020, Accession said the following...

... "There is a very fine line between 'hobby' and 'mental illness.'"

^
^
This

-=>Richard Miles<=-
-=>Captain Obvious<=-
-=>bbs.shadowscope.com<=-

--- Mystic BBS v1.12 A43 2019/03/03 (Windows/32)
* Origin: Shadowscope BBS | bbs.shadowscope.com | Temple, GA (46:1/120)

I would contact eBay directly that happened to me once and eBay took care of it..

Good luck

Nitro
--- SBBSecho 3.06-Linux
* Origin: thePharcyde_ telnet://bbs.pharcyde.org (Wisconsin) (46:1/700)